You can reach us on weekdays from 9:00 AM to 5:00 PM on +31 85 077 3605 or by email at info@lumedi.eu. Prefer to contact us in writing? Simply use the contact form and your question will be sent directly to the right person. We are closed at weekends, but messages received on Saturday and Sunday are given priority on Monday morning.

Yes, and we recommend doing so if you are unsure. The lighting should not be taller than the part of your flagpole that extends above the ground. Do you know the height and diameter of your flagpole? Then we can tell you which model is suitable. Call or email us with these two measurements.

We answer questions received before 5:00 PM on weekdays within 3 working days. November and December are particularly busy, so it may take an extra day. If you have a complaint, you will always receive a detailed response within 14 days.

All Lumedi lighting comes with a 2-year manufacturer's warranty. This covers the lighting itself, the transformer and the remote control.

Send us an email with your order number, a clear description of the problem and clear photos of the defective part. With this information, we can quickly determine what is needed and send you the appropriate replacement part. In most cases, there is no need to return the complete product.

You can pay with iDEAL, credit card (Visa and Mastercard), PayPal, Bancontact, GiroPay, bank transfer, Apple Pay, Google Pay or pay by invoice. The payment methods available to you depend on the country you select during checkout.

Payment by invoice is available for orders within the Netherlands and Belgium. You will receive your order first and then pay within the payment term stated on the invoice. Payment by invoice is not available for other countries.

Yes. Your payment is processed via a secure connection by our payment provider. We do not have access to or store your payment details.

You pay in euros.

All prices on our website include VAT. Shipping costs are shown separately in your shopping cart before you complete your purchase.

First, check your spam or junk mail folder. Can't find your order confirmation there either? Contact us with your name and the amount paid. We will look up your order and resend the confirmation.

Businesses can order from us on invoice. Please contact us before placing your order. We will arrange this for you and make sure your company details are correctly included on the invoice.

Yes, you will receive your invoice by email as soon as your order has been processed. Haven't received your invoice? You may have entered an incorrect email address. You can also find your invoice in your account under My Orders.

Carriers are particularly busy in November and December. We therefore recommend ordering well in advance if you want to switch on your Lumedi on a specific date. Do you have a firm deadline? Contact us and we’ll let you know whether your preferred delivery date is achievable and keep a close eye on your order.

You cannot select a specific delivery date during checkout. However, in many cases, you can use the carrier’s tracking link to reschedule the delivery for a day that suits you better.

Not at home when your parcel is delivered? Depending on the carrier, another delivery attempt will be made or your parcel will be left with a neighbour or at a nearby collection point. You’ll be notified if this happens. In many cases, you can also use the tracking link to change the delivery date or address yourself.

Delivery times depend on the carrier. Within the Netherlands, delivery usually takes 1 to 2 working days after dispatch. For Belgium and Germany, you can expect 2 to 3 working days, and for the rest of Europe, 3 to 5 working days. These delivery times are estimates. You can find the expected delivery time in your tracking information.

This depends on the country we are shipping your order to. As soon as your parcel has been registered with the carrier, you’ll receive a tracking link by email. You can use this link to follow the progress of your delivery.

For orders over €50, we offer free shipping. For orders below this amount, shipping costs vary by country. The exact shipping costs are shown in your shopping cart as soon as you select your country, before you complete your purchase.

We ship throughout Europe, including the Netherlands, Belgium, Germany, France and Austria. Is your country not listed during checkout? Contact us and we’ll be happy to see what delivery options are available.

The lighting is delivered rolled up in a sturdy box, which you can also use to store it neatly after the Christmas season. A sectional pole consists of several separate sections, allowing it to be shipped conveniently as a parcel, even with a total height of 8 metres.

Orders placed before 1:00 PM on working days are handed over to the carrier the same day. During the busy holiday season, dispatch may take an extra day. You’ll receive a notification as soon as your parcel is on its way.